I ordered a new refrigerator two days ago. It was supposed to be installed today. The installer glanced around the kitchen and said nope he wouldn’t
install it. He couldn’t find the shut off valve. I later found it by following the tubing! I had a plumber come in to confirm I’d found the shut off valve.
I even had parts replaced that were getting olf.
I called back and asked to have my refrigerator installed. I was told nope. Tomorrow. I had all my fridge food in coolers stocked with ice. I replaced
the ice twice. But that was the limit I was willing to go with the food even with ice. I threw out hundreds of dollars of food today. It made me sick
to my stomach.
And still don’t have a fridge.
Paul R. De Lancey, Ph.D.
Whatever happened to the idea of putting the customer first?
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